“How rapidly we reply to an inquiry, providing recommendation and options to prospects, is admittedly important and a part of the standard journey. It’s not simply in regards to the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is accountable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but in addition to offer finest observe suggestions. His staff manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, guaranteeing quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the lively robotic consumer group grew, the Service Staff seemed for progressive methods to allow prospects and Distributors to achieve out for assist and assist. In early 2020, an internet portal, myUR, was launched, enabling distributors and finish prospects to register guarantee instances, service requests and assist inquiries. The portal additionally permits them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can have interaction and keep related.
