This submit is co-authored by Dhurjati Brahma, Senior Techniques Architect at T-Cellular US, Inc and Jim Chao, Principal Engineer/Architect at T-Cellular US, Inc and Nicholas Zellerhoff Affiliate Techniques Architect at T-Cellular US, Inc.
T-Cellular US, Inc. gives a Voicemail to Textual content service to its clients, which permits clients to shortly learn by their voicemails and reply to and handle messages in any order with out having to dial into their voicemailbox. This service is delivered by the T-Cellular Voicemail system and makes use of Amazon Transcribe to transform voicemail messages to textual content. In 2023, T-Cellular launched the Voicemail to Textual content Translate characteristic. Powered by Amazon Translate, this characteristic lets clients request voicemail transcriptions of their language of selection from the native Visible Voicemail software out there on main Android producers’ units, starting with flagship units and all future units out there from main gadget companions.
| NATIVE VISUAL VOICEMAIL DIALER FEATURING VOICEMAIL TO TEXT TRANSLATE FEATURE – ALL MODELS | ||
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The historical past
Two years in the past, in 2021, T-Cellular engineering groups partnered with AWS to launch a brand new AI-powered characteristic referred to as Voicemail to Textual content with computerized language detection and to enhance high quality and efficiency for patrons. Voicemail to Textual content offered clients with the extra good thing about receiving voicemail transcriptions at no additional price. Voicemail to Textual content is out there in 39 totally different spoken languages and dialects and makes use of auto-language detection offered by Amazon Transcribe. These languages included English and Spanish, in addition to many European, Center Jap, Asian, and African languages. The total checklist of supported languages could be present in Amazon Transcribe documentation. Since its introduction, the utilization of Voicemail to Textual content service has grown and it transcribes 126 million voicemail messages per 30 days as of July 2023. T-Cellular has partnered with AWS to investigate the important thing software metrics of this service, comparable to language distribution, the variety of messages per language, the day by day complete and distinctive lively clients, and so forth. This knowledge helped in scaling the service and making key enterprise selections to enhance the Voicemail to Textual content buyer expertise.
The problem
Upon evaluation of the weekly language distribution of voicemail transcriptions, T-Cellular noticed that roughly 10 % of voicemail transcriptions had been obtained in a language aside from US English, with Spanish being the predominant language.
As well as, market analysis based mostly on U.S. Census Bureau knowledge confirmed that roughly 22 % of the US inhabitants spoke a language aside from English. This confirmed a necessity for a Voicemail to Textual content translation characteristic that might bridge this language hole and drove T-Cellular and AWS groups to brainstorm an answer. The concept was to offer T-Cellular’s Voicemail to Textual content clients an choice to obtain voicemail transcriptions within the language of their selection delivered by SMS, e mail, or by the Visible Voicemail (VVM) software.
The answer
T-Cellular determined to make use of Amazon Translate, a neural machine translation (MT) service to reinforce their present Voicemail to Textual content service with real-time textual content translation between supported languages as a result of Amazon Translate offered the high-quality translation providers required within the business. T-Cellular already had their voicemail system related to AWS by a non-public AWS Direct Connect hyperlink and was utilizing the Amazon Transcribe API to get transcriptions. Following the identical design sample, T-Cellular added an integration with the Amazon Translate API to translate voicemail transcripts from the supply language detected by Amazon Transcribe to the purchasers’ most popular language.
Here’s a high-level structure diagram that illustrates the T-Cellular Voicemail to Textual content Translate resolution.
From a buyer perspective, to allow the Visible Voicemail Translate characteristic, a buyer wants a Voicemail to Textual content characteristic service operator code (SOC) enabled on their cellular plan and may have one of many supported main Android producer units with the Translate characteristic API enabled. The client can then go to the Visible Voicemail settings web page to pick a language from a listing of 75 different languages and dialects supported by Amazon Translate. This can allow clients to obtain voicemail transcription within the supported language of their selection.
The outcomes
With Amazon Translate, T-Cellular was capable of ship a pleasant new buyer expertise that accommodates the language desire of its clients and makes voicemail extra accessible to individuals who converse varied languages. This new functionality helps to interrupt language limitations by making it simpler for audio system of various languages to speak.
Conclusion
By utilizing Amazon Transcribe and Amazon Translate language AI providers, T-Cellular was capable of improve its voicemail service by delivering message transcriptions in a language that clients can perceive. By selecting to make use of AWS managed AI providers, T-Cellular was capable of expedite the supply of this new buyer expertise and keep away from operational burdens of sustaining extra servers and software program of their knowledge facilities. With Amazon Transcribe and Amazon Translate, Voicemail to Textual content and Voicemail to Textual content Translate providers are delivered with low latency and excessive accuracy.
For extra data, try Getting started with Amazon Translate and Getting started with Amazon Transcribe to discover how you should use these providers together with your purposes. Observe the Artificial Intelligence category on AWS Machine Learning Blog to remain updated with new capabilities and use instances for varied AWS AI providers.
In regards to the Authors
Dhurjati Brahma is a Senior Techniques Architect at T-Cellular US, Inc. He has over 15+ years of expertise in designing, constructing, and managing sturdy and scalable virtualized messaging options inside T-Cellular’s community. He’s passionate to collaborate with varied cross-functional groups and distributors to securely combine T-Cellular’s messaging programs with public cloud to launch thrilling new services for T-Cellular’s clients. He holds a Grasp’s diploma in Electrical Engineering from College of Alabama at Birmingham. Outdoors of labor, he enjoys happening hikes, listening to classical music, working towards meditation, and spending time along with his household and buddies.
Jim Chao is the Principal Engineer/Architect at Core Messaging Service Design at T-Cellular US, Inc. He has greater than twenty years of expertise in design and structure of cellular messaging service programs and platforms. Recently, he has been dedicating his time to the following technology of messaging service utilizing machine studying and generative AI. He holds a Grasp’s diploma of Laptop Info Techniques. Outdoors the work he spends time with household and does plenty of biblical studies and follow in addition to touring to the non secular locations above 5000 meters within the mountains of Tibet.
Nicholas Zellerhoff is an Affiliate Techniques Architect for T-Cellular as a part of the Service Know-how Growth staff functioning as lead improvement engineer for Native Visible Voicemail providers. When not in workplace, Nick enjoys every part outdoor, from yard BBQs with buddies to backcountry climbing within the North Cascades.
Alex Bulatkin is a options architect at AWS. He enjoys serving to communication service suppliers construct revolutionary options in AWS which are redefining the telecom business. He’s obsessed with working with clients on bringing the facility of AWS AI providers into their purposes. Alex relies within the Denver metropolitan space and likes to hike, ski, and snowboard.
Prabhakaran Balasubramaniam is a Principal Buyer Options Supervisor at AWS. He loves to assist telecom clients leverage new applied sciences to resolve their issues. Prabhakaran relies within the Dallas-Fort Value space and likes sports activities.
